SLA Helpdesk
Support 4.7 (96)·6.1k installs
Turn email into tickets with SLA timers, canned replies and CSAT surveys.
$300 / instance
Buy license14-day refund12 months updatesSource included
SLA Helpdesk · preview
SLA Helpdeskv1.6.0
4.7
rating
6.1k
installs
Fast & native
Feels like part of Redmine — no iframes, no bolt-ons. Instant, in-place updates.
Custom workflows
Maps to any Redmine tracker, status and role. Configure it per project.
Live insights
Charts and metrics that redraw themselves as your work moves.
Bulk actions
Multi-select to reassign, reschedule or update dozens of issues at once.
Fully translatable
Ships with EN, FR and DE. Right-to-left ready out of the box.
Permission aware
Respects every Redmine role and project permission — no leaks.