Privacy Policy

Welcome to RedmineKit (“we,” “our,” or “us”).

RedmineKit provides commercial software products and related services, including Redmine plugins, themes, software downloads, licence options, and technical support.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://redminekit.com, purchase our products, create an account, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular processing activities, we will obtain that consent separately.

We may collect the following categories of information, depending on how you use our website.

2.1 Personal and Contact Information

When you register an account, place an order, or contact us, we may collect:

• Name.
• Email address.
• Business or organisation name, if provided.
• Billing address and country, where required.
• Information you include in support requests or other communications.

We collect only the information reasonably necessary for the relevant purpose.

2.2 Order and Purchase Information

When you purchase a product, we may collect and maintain:

• Order number and purchase date.
• Product name and version.
• Selected licence type, such as single-server or multi-server.
• Purchase amount and currency.
• Payment status and transaction reference.
• Invoice details and applicable tax information.
• Licence entitlement and download history, where applicable.

2.3 Payment Information

RedmineKit uses PayPal to process payments where PayPal checkout is offered.

Payments are processed through PayPal and are subject to PayPal's own privacy policy and applicable terms.

We may receive information from PayPal, such as your name, email address, transaction identifier, payment status, and other transaction details made available to us.

We do not intentionally collect or store your complete payment card number or PayPal account password on RedmineKit servers.

For more information about PayPal's handling of personal information, please review the privacy policy on PayPal's official website.

2.4 Account and Technical Information

When you use our website, we may collect certain technical information, depending on the website's configuration, including:

• IP address and basic connection information.
• Browser type and operating system.
• Pages visited and interaction with website features.
• Login and account activity.
• Security logs and error reports.

This information may be used to maintain website functionality, protect accounts, investigate errors, and prevent fraudulent activity.

2.5 Licence Activation and Server Validation

If a RedmineKit product uses online licence activation or server validation, we may process information needed to verify the purchased licence and its permitted server count.

Depending on the product and its implementation, this information may include:

• Licence key or licence identifier.
• Product name and version.
• Purchase or entitlement reference.
• Number of activated server instances.
• Activation timestamps and validation status.
• Server domain or instance identifier, if required by the product.
• Technical information needed to troubleshoot activation problems.

We will document the relevant information collected by each product in its documentation or licence-validation notice where appropriate.

We do not intend to collect customer project content, issue descriptions, attachments, passwords, or other Redmine application data through licence validation unless a specific feature requires it and the collection is separately disclosed.

Customers should review the documentation for each product before enabling online activation.

If a product does not use online licence validation, this section does not imply that such data is collected.

We may use personal information for the following purposes:

• To process orders and confirm payments.
• To provide purchased software downloads and licence entitlements.
• To manage single-server and multi-server licence allocations.
• To send order confirmations, invoices, and essential purchase-related messages.
• To respond to customer enquiries and technical support requests.
• To maintain and improve website functionality.
• To prevent fraud, unauthorised access, and misuse of our services.
• To maintain business, accounting, and tax records.
• To comply with applicable legal obligations.
• To send product announcements or marketing communications where permitted by law and, where required, with your consent.

We do not use personal information for purposes incompatible with the purposes described in this policy without an appropriate legal basis or other steps required by applicable law.

Where applicable privacy laws require a legal basis for processing, we may rely on one or more of the following:

• Contract: To complete purchases, deliver products, manage licences, and provide requested support.
• Legal obligations: To comply with accounting, tax, and other legal requirements.
• Legitimate interests: To secure our website, prevent fraud, maintain records, and improve our services, where these interests do not override applicable individual rights.
• Consent: For activities where consent is legally required, such as certain marketing communications or non-essential cookies.

You may withdraw consent where processing relies on consent, subject to applicable law.

RedmineKit may use cookies and similar technologies to operate its website and provide a better user experience.

These technologies may be used for:

• Essential website functionality.
• Account login and session management.
• Shopping cart and checkout functionality.
• Website security.
• Analytics and performance measurement, if enabled.
• Remembering user preferences, where supported.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality, including login or checkout.

We do not sell your personal information to third parties.

We may share relevant information with the following categories of service providers or recipients where necessary:

6.1 Payment Providers

PayPal processes payments and may process personal information in accordance with its own privacy policy.

6.2 Hosting and Infrastructure Providers

Our hosting, server, storage, email, and security providers may process information on our behalf to operate and protect the website.

6.3 Email and Customer Support Providers

We may use email or support services to send purchase confirmations, respond to enquiries, and provide technical assistance.

6.4 Professional Advisers and Authorities

We may disclose information to accountants, legal advisers, regulators, courts, or law enforcement authorities when required by law or reasonably necessary to establish, exercise, or defend legal claims.

6.5 Business Transfers

If RedmineKit undergoes a merger, acquisition, restructuring, or sale of relevant business assets, information may be transferred as part of that transaction, subject to applicable privacy requirements.

Service providers are expected to handle personal information in accordance with their applicable obligations and the arrangements governing their services.

RedmineKit and its service providers may operate in different countries. As a result, personal information may be processed or stored outside your country of residence.

Where applicable law requires safeguards for international transfers, we will take appropriate steps to comply with those requirements.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining licence records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information:

• Account information: While your account remains active and for a reasonable period afterwards, where necessary.
• Order and financial records: For the period required by applicable accounting and tax laws.
• Licence records: For as long as necessary to manage purchased entitlements, prevent fraud, and resolve licensing disputes.
• Support communications: For as long as reasonably necessary to resolve requests and maintain relevant support history.
• Security logs: For a limited period appropriate to security, troubleshooting, and legal requirements.

When information is no longer required, we will delete it or anonymise it where reasonably practicable, subject to applicable legal obligations.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

These measures may include access controls, secure connections, server security practices, backups, and restricted access to customer information.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the security of their accounts, using strong passwords, and notifying us if they suspect unauthorised access.

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Request restriction of certain processing activities.
• Object to certain processing, including applicable direct marketing.
• Withdraw consent where processing relies on consent.
• Request a copy of certain information in a portable format.
• Lodge a complaint with the appropriate data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations.

To exercise a privacy right, please contact us using the details in the Contact Us section.

We may request reasonable information to verify your identity before responding.

We may send information about products, updates, or promotions where permitted by applicable law.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe using the link included in a marketing email or contact us to request removal from marketing communications.

Even if you opt out of marketing, we may continue to send essential messages relating to your purchases, licences, account security, or support requests.

RedmineKit is a business software website intended for individuals and organisations purchasing or using Redmine-related products.

Our services are not directed at children, and we do not knowingly collect children's personal information where doing so would violate applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Our website may contain links to third-party websites, including PayPal and external software documentation.

We do not control the privacy practices of third-party websites. When you visit those websites, their privacy policies and terms may apply.

We encourage you to review the relevant policies before providing personal information.

RedmineKit plugins and themes are designed to extend or customise Redmine functionality.

Unless expressly stated in the documentation for a particular product, purchasing or installing a plugin or theme does not automatically mean that RedmineKit has access to the data stored in your Redmine installation.

If a product communicates with RedmineKit servers for licence activation, updates, telemetry, or other online features, the relevant data collection and purpose will be described in the product documentation or applicable notice.

Customers operating Redmine installations remain responsible for their own user notices, permissions, security settings, and compliance obligations regarding information collected through their Redmine environments.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices.

The revised policy will be published on this page with an updated effective date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes that require it.

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us using the details below.

RedmineKit

• Website: https://redminekit.com
• Email: contact@redminekit.com
• Contact page: https://redminekit.com/contact

You may contact us to request access to your personal information, correct inaccurate information, request deletion where legally permitted, or ask questions about how your information is collected and processed.

We will review and respond to privacy-related requests in accordance with applicable law.

Please do not include passwords, complete payment card details, or other highly sensitive information in your email.